Terms & Conditions

Order & Payment

  • Customers are deemed to agree to the following conditions once orders are placed and confirmed.
  • For cheque or payment through other banks, order is only confirmed when payment is reflected in the account.
  • Please allow 2 to 3 weeks for out of stock items to arrive.
  • 5% SURCHARGE IS APPLICABLE FOR CANCELLATION REQUEST.
  • NO RETURN POLICY. ALL ITEMS SOLD ARE NON-REFUNDABLE AND NON-EXCHANGEABLE. PLEASE CHECK YOUR ORDER CAREFULLY.

Shipping

  • Orders will be shipped within 2 to 3 working days after payment is received.
  • Please refer to the shipping methods listed as below for the charges and timeframe.
    1. Self Collect - Free and no further discount available. Please WhatsApp 6993 8695 to arrange.
    2. Courier Service - Top up $12 (FREE for order > $120)
    3. Expedite Courier Service on Weekday (Deliver in 24 hours) - Order > $120, Top up $12. Otherwise, Top up $24.
    4. Weekend/P.H. Courier Service - Order > $120, Top up $24. Otherwise, Top Up $30.

    Warranty for pump 

    • Purchase Receipt MUST be provided together with the pump during servicing. Spectra SG reserve the right to reject servicing or repairing if purchase receipt is not presented.
    • 2 years warranty is for the pump unit only. No warranty for the pump accessories nor adapter
    • Warranty is void in the event that milk backflow into the machine or mishandling is suspected.
    • Customers can rent a pump for $50 in the event that collection is not possible on the same day. 
    • Pump rental is subjected to availability. Priority will be given to customers with warranty.
    • SWH DISTRIBUTION PTE. LTD. reserve the right not to repair or service any pumps that does not match the condition stated or purchased from non-authorized retailers.
    • Courier service is available at $24 for collection and return of pumps for servicing.
    • Customers who opted for the courier service may WhatsApp our Customer Service at 6993 8695 with a photo of their purchase receipt and the base of the pump.
    • Customers may WhatsApp our Customer Service at 6993 8695 to book an appointment in the event they wanted to bring the pump to the service center.